A bespoke neighborhood clinic in Conroe, TX.
Liang Taplet Design - 2009
"Tumi" is a small clinic designed and documented by Justin Taplet and yours truly. Located in a lower-income hispanic neighborhood in Conroe, TX, it was an attempt to balance the client's preferences with the unique needs of their patients in a thoughtful way.
A number of key design points:
Lastly, the third leg of the stool: the product that researchers (Vetty employees) use to actually conduct the background checks.
This is a basic researcher workflow. Note that it is divided into 3 stages:
Generally, teams of researchers are assigned to different accounts, with each member taking on a specific phase. Due to Vetty's limited resources, individual researchers take on their own accounts and conduct all 3 phases.
The main focus of the researcher dashboard is the "Adjudication Needed" column, which uses a simple "yes" or "no" to indicate when there is a pending task. Hovering over the cell in the column brings up more detailed information.
Because researchers are trained users, the dashboard can adopt more complexity for more power. Below, custom components that allow each column to be independently searchable:
Much like the client portal (for account managers), the candidate details are where most of the tasks are done:
The researcher portal is now undergoing a major redesign to accommodate larger teams. Stay tuned!
Whew, that's it! A complete Consumer Reporting Agency platform from scratch. As of this writing, Vetty has experienced a 10x increase in MRR and is now undergoing a serious M&A bid. If you have any questions, or would like to work together, please don't hesitate to reach out at firstname.lastname@example.org.