work /
Tumi Clinic

A bespoke neighborhood clinic in Conroe, TX.

context /

Liang Taplet Design - 2009

team /

Justin Taplet

Scott Liang

"Tumi" is a small clinic designed and documented by Justin Taplet and yours truly. Located in a lower-income hispanic neighborhood in Conroe, TX, it was an attempt to balance the client's preferences with the unique needs of their patients in a thoughtful way.

A number of key design points:

  1. The children's room is framed at the entry to make the image of laughter and play a central part of the experience.
  2. The clinic is meant to be an important locale of the community; thus it's wrapped around a central courtyard where social events can be held. Additionally, it allows for a greened area where waiting patients can dwell and brings additional sunlight into the clinic.
  3. The main corridor is unusually wide—frequently, patients' families insist on accompanying them into the treatment area so space is provided for them to stand.
  4. The surgery room is as far as possible from the waiting area in response to some patients' propensities to scream.
  5. The doctors' offices are particularly generous, given how long they spend at work.

Notice how the kid's room is integrated with the entry and waiting experiences

Giving Them Away

We set up shop at three different locations between Chelsea and Midtown West to make sure that we reached a wide range of demographics.

The first location: Citizens of Chelsea, an upper-middle class hotspot with high LGBT representation.

At Citizens of Chelsea

Here, we laid the cards out near the hostess stand and invited people walking by to take a few (the staff was very amicable). The easygoing setting also made it possible for us to approach people at their tables.

It was humorous how incredulous some were at first: so accustomed to being solicited to, it took them a while to register that we wanted nothing in return. "Where's your name," they would ask. "Are you graphic designers? Why aren't you selling these?" But once we got past the initial defenses, just about everybody showed a surprising amount of warmth (as a New Yorker myself, this was most uplifting to see).

The second location: a Mcdonald's with lower-income minorities, many from the nearby public housing units.

At McDonald's

The reception was surprisingly positive here as well. Even those with the most toughened exteriors would show glimmers of delight; people from all backgrounds lit up as they discussed who they would give the cards to.

The third location: Bean & Bean coffee, filled with a slew of busy students and remote workers.

Standing table at Bean & Bean Coffee

It was here where we encountered our first difficulties with distribution. At first, we laid the cards out at a standing table near the main entry. However, the very fact that we were standing (along with the upright "free" sign) gave enough of an impression of solicitation that people kept distance from us. They couldn't see the cards well enough to become curious, and there was little we could say to make them approach.

More intimate settings were more successful

Sitting at a low table amidst a crowd of other tables was far more effective. We could easily strike up conversations with people around us and suspicions were significantly subdued. Interestingly, a woman sitting nearby wasn't interested until her kid started to speak to us, after which she became quite enamoured with the cards—particularly the farting one, which reminded her of her husband (this shows how such great social equalizers children can be...we really can learn a lesson or two from them).

Our session ended on a high note: Just as we were winding down, a pair of women who we gave the cards to returned to the cafe to tell us, "I just wanted you to know that my day wasn't going so well until just now, but this completely turned it around." Hopefully this will happen for more people down the road as well, as friends hand them cards that say, "This made me think of you."

We'll set up a website soon with a collection of free templates, for people to print as they please. In the meantime, feel free to download the first batch here :).